New watch in 2-3 weeks time.
I have a Swatch watch. It has a black face with an orange rim. It also has a shiny silver strap. A few months ago it started to slow. Maybe a minute a day. By the end of a week, it’s time would have slowed to around 10 minutes short of the normal time. Took it back to the shop to check its battery power. Outlets in Raffles City and City Square JB both confirmed the battery is at full power. So the problem lies in the watch then.
Bringing it back to Singapore, where I bought it, the Raffles City branch informed me that Swatch does not do repairs. O_O What? OK, so what do I do now? The salesman (who sounds a little bit like a woman) told me, “I’ll check to see if we still have your model in stock. If we don’t, then please select something of the same price or lower, for a one to one exchange.”
Right. I take a look around the shop. Nothing looks right… Some are nice but above the price i can exchange for. And there are only what… 3 watches that have the same price?
I ask, “Why don’t you do repairs?”
He answers, “Swatch watches are laser sealed to ensure water resistency, so we cannot open up our watches to repair.”
I ask, “Can I exchange it for something of higher value, and I will top up the extra amount.”
He answers, “No.”
I didn’t need to ask to know that if I chose a cheaper watch, I won’t be refunded the access amount. What kind of a policy is that. Strangely, the branch in City Square JB told me they could send it to their factory in KL to get it fixed. But nonetheless I brought it back to Singapore because I thought it would be faster to fix it here.
So Singaporean Swatches are laser sealed, but Malaysian Swatches aren’t? Rubbish. Sometimes I hate Singaporean sales personel. And to prove my point that this salesman was just an idiot who didn’t care less about me or my watch, his colleague soon informed him that they INDEED have my watch model, and could exchange it for me within 2-3 weeks. I bet he just couldn’t be bothered by the extra work of sending it to a workshop, but instead carved up a cock and bull story about laser sealed watches. I guess he won’t have a lack of stories to tell his grandchildren in future.
Anyway, I’ll be getting a new watch, the design that I liked and still like. Just have to wait a few weeks, that’s all.
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